Wolters Kluwer Legal and Regulatory – a leading publishers of regulatory materials in the United States has experienced a serious service interruption since yesterday afternoon arising from malware. They have taken their platforms including Cheetah and RBSource offline. To make matters worse – the malware impacted their ability to communicate with customers. According to the statement below no user data was impacted.
Below is a message to their customers:
Wolters Kluwer Platforms and Applications Service Interruptions – Update May 6
On Monday May 6, we started seeing technical anomalies in a number of our platforms and applications. We immediately started investigating and discovered the installation of malware. As a precaution, in parallel, we decided to take a broader range of platforms and applications offline. With this action, we aimed to quickly limit the impact this malware could have had, giving us the opportunity to investigate the issue with assistance from third-party forensics consultants and work on a solution. Unfortunately, this impacted our communication channels and limited our ability to share updates. On May 7, we were able to restore service to a number of applications and platforms.
We regret any inconvenience and that we were unable to share more information initially, as our focus was on investigation and restoring services as quickly as possible for our customers.
We have seen no evidence that customer data was taken or that there was a breach of confidentiality of that data. Also, there is no reason to believe that our customers have been infected through our platforms and applications. Our investigation is ongoing. We want to apologize for any inconvenience this may have caused.