In preparation for my Vendor Relationship session at the upcoming ARK Law Libraries conference in New York on March 21-22n , I have developed a brief survey on customer service issues in the legal research and technology market. The survey will take 4 minutes and includes 5 question. I invite my readers who regularly interact with vendors for procurement and support issues to provide feedback for the survey
Here is a link to the survey.
The survey will close at midnight est. on Friday March 11th. Thanks in advance for your participation. The results will be highlighted at the ARK conference and reported here at the end of March.