Early in my career, one of the hallmarks of customer service excellence was the prevalence of periodic “business reviews.” Business reviews are formal meetings that function as a “checkup” on vendor and contract performance. For several decades these reviews were offered by most large vendors throughout the course of a contract to assess past performance
On September 15th I presented the results of my “2022 Dewey B Strategic Start Stop Survey” at an HBR-sponsored LINKS program. I co-
presented the results with HBR Managing Director Kris Martin. The Dewey B Strategic “Start Stop Survey” was launched in 2013 but was suspended during the pandemic. The 2022 survey was intended
After a short break, the Start/Stop survey is back! This survey is intended to gather feedback on both products and projects
which you started or stopped since the start of the pandemic,(March 2020) through the present.
Please take a few minutes to respond to the survey at this link.
The Dewey B Strategic blog has
Fastcase has been recognizing innovation and excellence in the legal profession with the Fastcase 50 award since 2011. This years
recipients include librarians, knowledge managers, technologists, entrepreneurs, judges and lawyers across the spectrum of the legal and tech universe. Here is a list of this years recipients.
“When we look back at the pandemic era, we will see it as a great reset in our attitudes and assumptions about legal services,” said Fastcase CEO Ed Walters. “Even if they have had to spend more time on Zoom this year than they had planned, the 2022 class of honorees is making profound changes for the next generation of law. We celebrate
Continue Reading Fastcase 50 Announced – Congratulations to Class of 2022
There is no question that the most exciting place at AALL is the Exhibit Hall. Connect with old friends, schmooze with vendors, learn about exciting new features and products. 2022 is the first live, post pandemic AALL conference. I am anticipating that a highly energized crowd will be streaming through the exhibit hall. I
60% of DBS Survey Responders Say Legal Research/Tech Company Customer Support Has Declined in Past 10 Years.
In March I conducted a reader survey to explore the current state of customer service in the legal publishing and technology market. The
Survey was open from March 3rd to March 11th. The reader response was somewhat overwhelming. Not only did 169 readers respond to the 5 question survey but the majority of responders took the time to provide thoughtful responses to open ended questions about the improvement or decline in service.
I was inspired to conduct this survey by my own observations of and participation in the legal information and technology market from its infancy in the 1980’s when online caselaw was an adjunct to print — through today’s market where text has been transformed into data,
Continue Reading Legal Research Platforms Customer Service Survey – Customer Support in a Freefall
Law Schools in the United States have been historically focused on teaching students using caselaw research tools and techniques. In
real practice, lawyers need to add a few more tools to their toolkit. During the past decade, there has been an explosion of new tools, powered by algorithms and analytics which streamline a variety of
New categories on the site include consultants, ALSPs, and people – including both recruiting agents and recruiting tools. Legal research is now a much deeper category. According to LTH co-founder, Nikki Shaver the powerful keyword search remains, allowing users toContinue Reading Legaltech Hub 2.0 Launches New Insights into Legal Tech and Services Market
amount of time it takes lawyers to draft a motion or brief by serving up the arguments and standards appropriate to the motion type in a specific jurisdiction. Compose also included a powerful new search functionality called “Parallel Search,” which was the first legal research tool to leverage breakthrough technology called transformer-based neural nets. Parallel Search proved to be so popular with attorneys that in June of 2020 Casetext made that search capability available as a stand-alone product and an upgrade to their Casetext research platform. More than a decade ago, major legal research platforms Lexis and Westlaw freed their subscribers from Boolean search by introducing natural language search. But freedom from Boolean search did amount of time it takes lawyers to draft a motion or brief by serving up the arguments and standards appropriate to the motion type in a specific jurisdiction. Compose also included a powerful new search functionality called “Parallel Search,” which was the first legal research tool to leverage breakthrough technology called transformer-based neural nets. Parallel Search proved to be so popular with attorneys that in June of 2020 Casetext made that search capability available as a stand-alone product and an upgrade to their Casetext research platform. More than a decade ago, major legal research platforms Lexis and Westlaw freed their subscribers from Boolean search by introducing natural language search. But freedom from Boolean search did