Print is still under fire. All manner of print is being tossed, books, subject
files and periodicals. The challenge of completely eliminating the routing of
print newsletters was noted repeatedly— even when a digital version is available – lawyers fight to keep newsletters coming in print. “But I prefer reading from a velum scroll!”
recurring theme was improving workload tracking. In many cases this involves eliminating generic workload tracking software (access, excel) or IT
help desk software which doesn’t quite fit the workflow needs as well as ditching manual tracking processes in favor of custom research tracking software.
is the list of additional services which were stopped in 2014 or will be stopped in 2015:
the reference desk.
up IT help software in favor of research software.
tagging of books.
replaced with SharePoint training gadgets.
user passwords (“Forgot your password?” is now ubiquitous).
stopped using a filing service
cut way back on links in our Virtual Library.
centralized techical services functions in our main office, eliminating redundant processes in 11 offices.
organizational initiatives were started in 2014?
Software is being deployed to streamline workflow and analysis of workflow and resources:( Ref Tracker Illumen, Onelog and Quattrove).
Software which is being implemented to track use of digital resources include Research Monitor, Onelog and Quattrove.
Competitive intelligence initiatives are using Manzama and Linex.
Here are additional responses:
Services started producing the highly formatted and structured CI reports
and reports on all proposed lateral partners.
Monitor Administrative center provides real time digital resource usage
using ResearchHUB, the Research Moniotr module for mobile apps and
a Twitter and Linked-in accounts
for the Info Center.
contract management data to InMagic
up a digital library of Bender IP titles
department from Library and Information Services to Knowledge &
- Changed library staff titles to Director
of Knowledge & Research Services and Knowledge and Research Services
Library App of the Week cards to promote library apps.
mapping litigation and counseling tasks.
of Summation Pro
created CUI’s for Westlaw (Find and Print, e-books)
being approached by a partner and his clients, I became an embedded
any ORGANIZATIONAL (task/process/initiative) you plan to START in 2015:
Top Initiatives Cited:
- Client monitoring initiatives
- Workflow process improvements
- Outreach to lawyers
potential clients for litigation against law firms or bankruptcies, etc
Process improvement. Working with a practice group to analyze a complex
process in order to map out which products can streamline the process.
Instant Messaging to answer reference questions
ebooks on Overdrive
the Department’s billings, increasing Department revenue opportunities and
follow up visits to attorneys requesting complex research
Chrome River for library invoices.
collection heavily prior to West LMA renewal. Compare online resources for
redundancy 3. Increase online
delivery of routed periodicals.
Practice Group specific training videos.
to WestlawNext from Lexis Advance in 2015.
train research and technical services teams
a library mobile app using Boopsie
requirements and business justification for KM project requests.
Services & collection management processes reviews.
plan to start a floor support program which will increase librarians’
a “reference academy” where our librarians will share their
special expertise with the rest of the group;
our intranet pages to SharePoint 2013
standardized reporting (SQL).
everyone on the value of WestKM and our internal work product
Coming Up Monday: The Start Stop Poll on Products, Best New Products, Best New Features and Ideas for completely new products! Stay tuned.