It was only a week ago today that I reported that international publishing giant Wolters Kluwer took all their products offline after malware was detected in one of their systems. Today the U.S. Legal & Regulatory division sent the message below to their customers which provides more context to the situation they were facing. I congratulate everyone at Wolters Kluwer for the speedy recovery. of their business and publishing systems.
The key security takeaway is “the service interruptions you have experienced are primarily the result of our aggressive, precautionary efforts to ensure the safety of your data. This is why at this time we are confident that we see no indication of data loss or other effects, nor any potential risk to our clients’ data.”
Helpline: They have also set up customer support line to address the incident: dedicated customer support line regarding this incident: 800-930-1753 or contact them by email at firstname.lastname@example.org.
Product Status Almost all of their legal products are back online and fully functional including NILS Insurance and International Arbitration which were the last two products to be restored. It is my understanding that the daily newsletters should be back up as soon as tomorrow. They have updated the product guide at this link which indicates the status of products and features.
Dear Valued Customer,
Thank you for your continued patience as we work to fully restore all of our applications and platforms. We are writing to update you on the progress we are making in this regard, as well as provide more context about this situation and how we were able to effectively isolate and contain it ensuring safety of our products and customer data. We are pleased to let you know that the vast majority of our products are back online, please visit our LRUS Products page for the most up-to-date information.
Regarding the May 6 service interruption, it’s important to clarify that although there was malware on our network, our processes and protocols provide a high degree of confidence in the security of our applications and platforms before they are brought back online. We reiterate that as of today we have not seen any evidence that customer data or systems were compromised or that there was a breach of confidentiality of customer data.
As previously shared, when we started seeing technical anomalies in a number of our applications and platforms, we proactively isolated our systems out of an abundance of caution before any detrimental effects could occur. We have since been working with best-in-class anti-virus and security firms to develop and deploy newly released anti-virus solutions. In short, the service interruptions you have experienced are primarily the result of our aggressive, precautionary efforts to ensure the safety of your data. This is why at this time we are confident that we see no indication of data loss or other effects, nor any potential risk to our clients’ data.
As we’ve noted before, we are working diligently around the clock to completely restore service and those efforts are continuing.
If you have any questions, we have established a dedicated customer support line regarding this incident at 800-930-1753 or contact us at email@example.com.
We appreciate your continued patience and will work to keep you updated as new information becomes available.
Your Legal & Regulatory, U.S. Team