Next week  the International Legal Technology Association will hold its annual meeting at the Gaylord  Hotel in National Harbor, Maryland outside of Washington, DC. Steve Lastres, Director of KM at Debevoise &  Plimpton and I will be presenting:

A Whirlwind Tour of the Hits and Hyperbole in Legal Research, Workflow, and Other Products, featuring Steven

Here are the results of the 2017 Start/Stop Survey questions related to processes and projects which are being cancelled or launched.

Print Decline Continues

The decline of print in law libraries continued to dominate the workflow changes in law libraries. Libraries are shrinking. Workflow is changing to focus on digital resources and KM support. Almost all the processes and projects being terminated by respondents related to print resource maintenance or management.

New Initiatives 2017/2018

The top 2017 and 2018 initiatives were focused on AI and competitive intelligence alert enhancement.Artificial Intelligence was the top technology mentioned by respondents. AI is being examined as a feature of commercial products from the major vendors (Lexis, Thomson Reuters, Wolters Kluwer, Bloomberg Law) as well as start ups, Fastcase,CARA, Ross. It is also being examined as a technology for internal Knowledge Management and Business Intelligence Projects. Enhancing Competitive intelligence workflow and resources ranked second in the new projects undertaken  by respondents.

Specific initiatives include:
Continue Reading Start/Start Survey for Processes and Projects: AI and Algorithms Lead New Initiatives, Print Libraries Continue to Shrink

For years I have been heaping praise on Thomson Reuters for producing one of the first marketing pieces that took a crack at quantifying the time savings delivered by one of their workflow products.  The chart offers a simple comparison of several tasks and shows the time it takes to perform each task and with and without the use of the Practical Law Resources. See Illustration below.

It is probably five years since I saw that first chart and I recently began investigating whether Thomson Reuters has moved from producing a marketing piece to delivering a real tool that could actually help a customer determine or even estimate the time savings or efficiency delivered by Practical Law.   I am picking on Thomson Reuters but the truth is that none of the large legal information publishers ( LexisNexis, Wolters Kluwer or Bloomberg Law) which have enhanced their research products with workflow solutions are offering any resource to measuring the ROI of their products.  For
Continue Reading Your Workflow Product Costs Half a Million Dollars — Now How Do I Measure My ROI? Where is the Quickview and PowerInvoice for Practical Law and Lexis Practice Advisor?

Courtroom Insight was originally designed to as a Yelp-type directory to enable litigators to locate and share insights about expert witnesses. In a recent interview co-founder Mark Torchiana explained that since the launch in 2010 he has learned that lawyers do not want to share their comments about experts in a public forum. Courtroom Insights has evolved into the dominant internal expert witness knowledge management solution for law firms.

That transitional pivot occurred when the  Scott Rechtschaffen, The Chief Knowledge Officer at the Littler firm contacted Torchiana and asked if the product could be used to manage internal information about arbitrators. After eight years the company has become totally focused on private installations in law firms and content has expanded to include profiles of
Continue Reading Courtroom Insight: Enhances Expert Witness Knowledge Management Platform