Tuesday morning law librarians around the country began fielding inquiries from lawyers complaining of slow response times and access problems on Westlaw. The disrupted services included: Westlaw, Westlaw Edge, Westlaw UK, Practical Law US and UK, Practical Law Connect, Data Privacy Advisor.
After almost 7 hours of interrupted access and colossal slow response times, Thomson Reuters representations were reaching out to customers to report that systems had been restored to normal.
I reached out to Thomson Reuters executives for an explanation, but they provided only two brief statements addressing the system
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