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It seems like only yesterday that Joan Axelroth and I were Co-Chairs of the 2012 PLL Summit themed as “The Road to 2020.”   That year’s Keynote Speaker was Jordan Furlong, a leading legal industry consultant who inspired the audience with a talk entitled  “Climbing the Value Ladder. Rethinking the Law Library on the Road to 2020” 

Keynote: Jordan Furlong

Furlong is back and this years Summit theme is “The Road to 2030.”  In retrospect, many of Furlong’s predictions about the transformation of libraries and the morphing of librarians into a wide spectrum of knowledge and technology roles have materialized. I am looking forward to another inspiring Furlong road map suggesting how we should respond to the changes ahead.

The keynote will highlight how the growing power and sophistication of legal intelligence will dovetail with and help to accelerate the transformation of law firms’ client services and business models. Furlong will describe how law librarians, knowledge engineers, and data analysts will play
Continue Reading Registration Closing for PLLIP Summit: The Road to 2030 with Jordon Furlong Keynote and Design Thinking Workshop

The major takeaway from the 2018-19 Dewey B Strategic Hits and Misses Survey is that consumers of legal information regard 2018 as “a miss.” The problem wasn’t so much the products—although products play an important role in triggering the discontent. The major problem is the behavior of legal publishers. Legal publishing is a mature…

For years I have been heaping praise on Thomson Reuters for producing one of the first marketing pieces that took a crack at quantifying the time savings delivered by one of their workflow products.  The chart offers a simple comparison of several tasks and shows the time it takes to perform each task and with and without the use of the Practical Law Resources. See Illustration below.

It is probably five years since I saw that first chart and I recently began investigating whether Thomson Reuters has moved from producing a marketing piece to delivering a real tool that could actually help a customer determine or even estimate the time savings or efficiency delivered by Practical Law.   I am picking on Thomson Reuters but the truth is that none of the large legal information publishers ( LexisNexis, Wolters Kluwer or Bloomberg Law) which have enhanced their research products with workflow solutions are offering any resource to measuring the ROI of their products.  For
Continue Reading Your Workflow Product Costs Half a Million Dollars — Now How Do I Measure My ROI? Where is the Quickview and PowerInvoice for Practical Law and Lexis Practice Advisor?

The results of the 2017 Start Stop Survey are in. Thanks to everyone who participated in the survey. My apologies for the delay in compiling the results – let me blame a series of unexpected events starting in December and continuing through the spring.

Can it Be? The Best New Legal Information Product is FREE!  Although AALL’s daily newsletter launched in late 2016 it really gained traction in 2017. I am also a daily reader. Know It AALL aggregates legal knowledge and technology stories from around the web ranging from academic publications to popular blogs and news sites. It is like a fresh cup of news serendipity to drink in along with your morning coffee. (Full disclosure: I am currently on the Board of the American Association of Law Libraries which publishes the newsletter..) The Know it AALL is available for free to anyone who wishes to subscribe at this link.

What is the best NEW PRODUCT you became aware of in 2017?
Continue Reading Start Stop Survey Results AALL’s — “The Know it AALL” Is Voted Best New Product and Bloomberg Law’s “Docket Key” Best New Feature